WOODLAWN — A glance at Access Home Health Care and Rehabilitation’s mission statement reveals it was established to “raise the bar,” to show health care can be as patient-centered as it once was. In fact, the statement was penned by Woodlawn native and company founder Bradley Lineberry.
Lineberry said the highly-trained, professional and para-professional staff wants to make a positive change in the lives of patients with “an elite standard of comprehensive health care and rehabilitation services.” This “patient comes first” mentality drives the company.
“If I know the reason behind a patient’s rehabilitation goals, for instance, I can use that as motivation,” Lineberry said. “I want to shift the emphasis from productivity to caring. I want to use today’s technology but yesterday’s caring. We need to get back to patients. They see they are involved at every level. Twenty years ago physicians begin selling off practices with the promise corporate would do it all for them. Productivity replaced patients first. Be good to patients first and the money will come.”
Additionally, Lineberry’s mission included job satisfaction and security for the more than 20 employed at the firm, and continuity of care through its nursing teams from start to “graduation” from care,” a goal only realized through patient and family empowerment.
Lineberry stressed patients and families are given education on managing their illness or disability to promote independence once again in their daily lives. The approach makes patients an active participant rather than a passive recipient. Community involvement and comprehensive patient care figure prominently in the company’s values.
The service areas for Access Home Health Care include the counties of Carroll, Floyd, Patrick, Grayson, Bland, Wythe, Galax City and all areas within a 60-mile radius of the firm located at 2851 Carrollton Pike; Suite A3 in Woodlawn. It offers skilled nursing, physical therapy, home health aide, occupational therapy, speech therapy, wound care and medical social worker services. People may obtain information about the company at www.ahhcr.com or by calling 276-266-3149.
He pointed out the firm is qualified to provide services in hospitals and can do everything hospitals can for patients, as long as a patient is mobile. Lineberry said particular emphasis is placed on hiring personnel with heart.
“We feel it’s important to give back to the community. You don’t survive without your community,” Lineberry said. “As we grow we’ll give back to the community. Home Health is set to grow in the future. We want to show them what quality care is all about. We want to give them that little extra. All of us have a passion for a patient-comes-first mentality and we all have a passion to keep it that way.”
He said Home Health is the only such firm independently owned by a doctor of physical therapy, which serves the Twin Counties area. Home Health also has Joint Commission Accreditation. Home Health offers a 90-day trial period for patients.
“Health care (nationally) runs behind Internet and cable companies in customer service,” Lineberry said as he pointed out bad patient service costs America around $83 billion annually. “We strive for excellent care. Our employees call patients first thing in the morning to tell them what’s coming that day. Patients shouldn’t be treated as subjects. Some of our patients say we are their mental support as well.”
David Broyles may be reached at 276-779-4013 or on [email protected]